There’s a shift happening in personal injury law that few could have predicted five years ago and it’s being driven by artificial intelligence.
At the recent Supio Summit in New York, I sat down with Jerry Zhou, co-founder and CEO of Supio, and Aaron Rademacher, GM and SVP at Thomson Reuters, to unpack how AI is transforming law firm operations from the inside out. What emerged from our discussion wasn’t just a conversation about technology, it was a clear roadmap for how innovative trial lawyers can scale smarter, compete stronger, and deliver justice faster.
⚙️ From Weeks to Hours: AI That Works for Trial Lawyers
Jerry Zhou shared how Supio’s new Case Aware engine can turn weeks of document review, deposition prep, and mediation drafting into hours. By processing over 27,000 cases and facilitating $1 billion in settlements, Supio is proving that data-first AI isn’t theoretical, it’s practical, measurable, and deeply human.
The numbers tell the story:
- 30% higher initial settlement tenders
- Case resolution time reduced from 12+ months to under 8 months
- 10,000+ cases processed monthly
These results aren’t about replacing the legal profession, they’re about freeing them. AI is I with a heart, according to Jerry, noting how technology creates space for attorneys to focus on empathy, advocacy, and strategy instead of administrative overload.
⚖️ Leveling the Playing Field for Small Firms
Aaron Rademacher put it bluntly: smaller firms have been fighting uphill for too long. “We’re obsessed with delivering the most trusted and accurate AI solutions,” he said. The partnership between Supio and Thomson Reuters gives PI practices access to technology once reserved for billion-dollar defense teams.
For smaller firms, that access can be transformative. AI now allows them to handle more complex cases without increasing payroll, achieving scale through smarter systems, not longer hours.
As I reflected on my own journey in the personal injury space, I couldn’t help but think of all the hours firms lose chasing liens, waiting on hold with Medicare, or sorting through endless records. Every hour spent on process is an hour taken from progress. Technology like this changes that equation.
💡 Data, Empathy, and the Future of Advocacy
Zhou emphasized that personal injury law is, at its core, about people, those living through some of the hardest moments of their lives. AI doesn’t replace that human connection; it strengthens it. When attorneys spend less time buried in paperwork, they gain more time to listen, advise, and fight for their clients’ recovery.
What stood out most in this conversation was how both leaders view AI not as automation, but augmentation. Firms with clear AI strategies are seeing four times more impact than reactive adopters. Those who plan strategically, aligning their data, systems, and teams are already pulling ahead.
🚀 The Evolution of PI Practices
The message is clear: AI is no longer optional. It’s the new standard for efficiency, insight, and client service in personal injury law.
If you’re a trial lawyer who’s curious, cautious, or already exploring tech innovation, this is your moment to lead. The firms that will thrive in the next decade are those that see AI not as a disruptor but as an accelerant to justice.
Because as we discussed on the podcast, justice delayed is justice denied.
And technology that helps lawyers deliver faster, fairer outcomes for their clients? That’s not disruption. That’s progress.
🎧 Listen to the full podcast conversation on Trial Lawyer View here: https://triallawyerview.com/podcast/jerry-zhou-aaron-rademacher/
🔗 Want more insights like this?
If you’re a personal injury lawyer ready to scale, streamline, and step into your role as CEO, let’s talk. Join the Peak Practice Community, and learn how synergy. can help you eliminate settlement bottlenecks, resolve complex liens, and maximize recoveries. Learn more here: https://partnerwithsynergy.com/peak-practice/
If you want to grow and scale your law firm more effectively, consider partnering with Synergy for lien resolution. Learn more at: https://partnerwithsynergy.com/liens/
